Automation removes effort — not responsibility. While it handles some tasks well, it can break down when judgement and follow-through are required, leaving customers frustrated.

Often revenue leaks don’t come from bad service or low demand, but from what gets missed when you’re busy running the business.

Most enquiries aren’t lost because they’re missed — they’re lost because the response is too slow and no one owns what happens next.

Good service doesn’t guarantee repeat business. Without reminders and re-engagement, even happy customers quietly drift away.

Cancellations don’t feel dramatic but, without a way to recover these gaps, they quietly erase income one empty hour at a time.