The Service
An overview of what we do, our process and who the service is designed for.
What We Do
These are the customer communication tasks we take ownership of on your behalf.
Background Support
If you’re already on top of something, nothing changes. We step in only when something needs attention — working quietly in the background.
Your Brand is Protected
We operate within clearly defined rules, tone, and messaging standards. Nothing is sent without alignment.
You Keep Authority
We handle communication up to the point where a decision is required. Subjective quoting, booking, and final calls always remain with you.
Would this Work for You?
ClosedLoop works for any business where customer communication directly impacts revenue. Where every enquiry matters — and every missed follow-up costs.
This is a strong fit if you:
Receive inbound enquiries that require follow-up
Occasionally miss or delay responding to messages
Want real humans representing your business
Prefer structured support over hiring in-house
Value fairness, clarity, and defined boundaries
Want more revenue captured without more internal workload
You always know what we’re responsible for, what stays with you, and how communication is handled.
Clear scope.
Established boundaries.
No guesswork.
If it sounds simple, that’s intentional - the goal is to add support without adding complexity.
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Follow-up on missed calls, texts and message enquiries
Replies to new enquiries while you’re busy
Light nurturing of warm or undecided leads
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Following up outstanding quotes
Checking in when customers go quiet
Re-engaging cold or stalled enquiries
Passing booking-ready customers back to you
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Rebooking reminders at the right time
Frequency-based service prompts
Lapsed customer reactivation
Simple thank-you and post-job messages
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Outreach to nearby or flexible customers when cancellations occur
Promotion of newly opened time slots
Gap-filling communication to reduce empty time
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Upsell and add-on prompts (when appropriate)
Seasonal campaigns
Referral prompts
Review requests
Maintenance of a simple customer list (name, last visit, preferences)
The entire service is designed to feel supportive, predictable, and easy to live with — not like something else you have to manage.
A simple, low-disruption setup that fits around how you already operate.
From Sign-Up to Live
Step 1
Get Started
Complete the onboarding form and schedule a call with us.
Step 2
We Prepare
We review your information, assign the right team member, and train them on your business.
Step 3
Go Live
Approved inboxes and channels are connected, and we begin handling communication under the agreed rules.
Step 4
Evaluation Week
We run the service in real conditions, measuring activity and refining any details.
Step 5
Confirm & Continue
We review the results, propose fair monthly pricing based on real-activity, and, if you approve, move forward!